PineCrest Inn Policies

About the Pinecrest Inn

Check-In/Check-out

 The PineCrest Inn is a small Maine bed and breakfast and dedicated to providing a comfortable and memorable stay, our policies ensure that all guests enjoy the very best experience possible, and your reservation is important to us.  Check-in is from 4-6 p.m.  daily. Earlier check-ins can not be accommodated without prior approval due to housekeeping schedules. For the security and safety of all, we do not leave keys at the door so any guest needing a later arrival should make arrangements in advance with the Innkeeper.
Check-out time is prior to 11 a.m.
 

Cancellations

Due to our size, cancellations affect us greatly. If your travel plans change after your reservation has been confirmed, notice is required 14 days* in advance of your arrival date. Please contact the PineCrest Inn by phone  at least 14 (fourteen) days prior to your arrival date in order to cancel your reservation and avoid being charged; no emailed cancellations will be allowed.

We understand that cancellations are often beyond your control but in the unlikely event that you must cancel with a 14 (fourteen) day or less notice, shorten your stay or check out early, you must take responsibility for your entire reservation. If we are able to rebook your room(s) with  another party, a partial refund will be made. Due to processing fees, when a reservation is canceled regardless of notice period or reason, all refunds are subject to a non-refundable $35 service charge per room/per night. No shows are are responsible for full payment of their entire reservation.
**For group reservations of three rooms or more, a 30-day cancellation notice is required for full refund of your deposit.

For peace of mind, you may want to consider purchasing travel insurance.


Group Reservations

It's always best to call in person when considering the PineCrest Inn for large groups. We may require a minimum night stay. The number of total rooms may also be limited due to high impact seasonal periods.

Deposits

A deposit equal to one night, or for extended stays, half your stay will be charged for all reservations. Long term stays may be subject to a 100% deposit. Rates/policies are subject to change and vary during high impact periods and special requests.

Single Night Stays

We do our best to accommodate single night room requests from May to November. But we have to reserve the right to shift room requests when necessary. We will notify you in the case we have to shift your reservation to a different room.

No Smoking - No Pets - Children are Welcome

For the health and safety of all guests, the PineCrest Inn is a non-smoking property.
NO SMOKING, NO VAPING.  Smoking of any substance, e-cigarettes and vaporizers are all strictly prohibited inside the Inn and on outside decks, patio, driveway or anywhere on the PineCrest Inn property. 
A $200 surcharge will be charged to your card if smoking or excessive damage occurs in any room of the Inn where guests have smoked/vaped with disregard for this policy.
We understand that accidents happen so please inform us when it occurs.  If damages or any lost revenue results from gross negligence, the relevant guests will be held financially responsible for the cost of repairs and/or lost revenue.

Also in regard to the the Inn's age and Fire Codes, we request that you do not use candles in any room.
Be very cautious when utilizing the fireplaces and lighting the gel can fluid.  

We do have two resident dogs that live in the Innkeeper's Quarters and in their designated outside area but sadly we are unable to accommodate any guest pets on the premises.  Luckily there are several boarding facilities nearby.

The PineCrest Inn welcomes well-behaved children of all ages.  Please contact us for help with booking a reservation to comfortably accommodate your party as certain guestrooms are limited in occupancy. At this time, we are not able to provide cribs, boosters or high chairs. Please note our additional per person charge when making your reservations.


PineCrest Inn
91 South St.
Gorham, Maine 04038
(207) 839-5843

What Our Guests are Saying

"Your wonderful inn with its warmth, your friendliness and helpfulness, our lovely room with its comfortable bed, the stunning gourmet breakfast every morning, the charming atmosphere—everything combined to make our stay here so pleasant. We had a delightful time here in Maine and hope to return very soon. We will certainly recommend PineCrest to our family and friends."