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IMPORTANT PineCrest Inn Policies...please read

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Check-In/Check-out

 The PineCrest Inn is a small inviting Maine Bed and Breakfast and dedicated to providing a comfortable and memorable stay, our policies ensure that all guests enjoy the very best experience possible, and your reservation is important to us.  Check-in is from 4-6 p.m. daily.  Earlier check-ins can not normally be accommodated without prior approval due to housekeeping schedules. For the security and safety of all, we do not leave keys at the door so any guest needing a later arrival check-in should make arrangements in advance with the Innkeeper.  We try our best to accommodate you if we can in these matters. 
For the comfort of all our guests, we also ask all guests to follow our "Quiet Time" each evening starting at 10 p.m. in the common areas of the Inn.
Check-out time is prior to 11 a.m. on the day of your departure.
 

Cancellations

Due to our size, cancellations affect us greatly. If your travel plans change after your reservation has been confirmed, notice is required 14 days* in advance of your arrival date. Please contact the PineCrest Inn by phone at least 14 (fourteen) days prior to your arrival date in order to cancel your reservation and avoid being charged; no emailed cancellations will be allowed.

We understand that cancellations are often beyond your control but in the unlikely event that you must cancel with a 14 (fourteen) day or less notice, shorten your stay or check out early, you must take responsibility for your entire reservation. If we are able to re-book your room(s) with another party, a partial refund will be made. Due to processing fees, when a reservation is canceled regardless of the notice period or reason, all refunds are subject to a non-refundable $35 service charge per room/per night.
*No shows are responsible for full payment of their entire reservation.
**For group reservations of three rooms or more, it shifts to a 30-day cancellation notice for any possible full/partial refund of your deposit.

For peace of mind, you may want to consider purchasing travel insurance when planning your trip.


Group Reservations

It's always best to call in person when considering the PineCrest Inn for large groups. We may require a minimum night stay as well as cleaning and damage deposits. The number of total rooms may also be limited due to high impact seasonal periods. Please call us to discuss before making a group reservation for more than three rooms. If interested in booking a large group or wedding party, all rooms in the Inn must be rented, and a housekeeping gratuity will be added.  Also note the Cancellation policy as mentioned above is firm.  

Deposits

A deposit equal to one night, or for extended stays, half your stay will be charged for all reservations. Long term stays may be subject to a 100% deposit. Rates/policies are subject to change and vary during high impact periods and special requests.

Single Night Stays

We do our best to accommodate single night room requests from May to November. But we have to reserve the right to shift room requests when necessary in order to accommodate our standard 2+ night minimums. We will notify you in the case we have to shift your reservation to a different room.

No Smoking - No Pets - well-behaved Children are Welcome

For the health and safety of all guests, the PineCrest Inn is a NON-SMOKING PROPERTY.
NO SMOKING, NO VAPING.  Smoking of any substance, e-cigarettes and vaporizers are all strictly prohibited inside the Inn and on outside decks, patio or anywhere on the PineCrest Inn property. 
A $350 surcharge will be charged to your card if any smoking or damage occurs in any room of the Inn where guests have smoked/vaped with disregard for this policy. Be aware that if any distinct lingering smoke smell follows you back into the Inn, this policy still stands as it directly effects our rugs, curtains, linens and furnishings as well as our other guests.

We do understand that accidents happen so please inform us when it occurs. (Spilling of drinks, wine, lotion/creams, etc.) If any excessive damage occurs from gross negligence or any disregard for our policies that results in any lost revenue, the relevant guest will be held financially responsible for the cost of all repairs and/or lost revenue.  (Please do not use room linens/guest towels to clean shoes, wipe up spills, etc., and believe it or not, DO NOT COLOR YOUR HAIR in the Inn.  It can ruin paint, sinks, floors and of course, linens. Thanks!)

Also in regard to the the Inn's age and Fire Codes, we request that you do not use candles in any room.
(Battery-operated candles are a good substitute!)

We do have two resident dogs that live in the Innkeeper's Quarters and in their designated outside area but sadly we are unable to accommodate any guest pets on the premises.  Luckily there are several boarding facilities nearby.

The PineCrest Inn welcomes well-behaved children of all ages.  Please contact us for help with booking a reservation to comfortably accommodate your party as certain guestrooms are limited in occupancy. At this time, we are not able to provide cribs, boosters or high chairs. Please note our additional per person charge when making your reservations.


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PineCrest Inn
91 South St.
Gorham, Maine 04038
(207) 839-5843



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