IMPORTANT PineCrest Inn Policies...please read!
Policies
The PineCrest is a small, intimate Inn, and our size is exactly what makes a stay here feel special. These policies help us care for every guest beautifully — thank you for reading them before you arrive.
Check-In & Check-Out
Check-in is from 4–6 p.m. daily. Because of our housekeeping schedule, earlier arrivals can't be guaranteed; if arranged in advance, an early check-in fee will apply. For everyone's security, we never leave keys at the door, so guests arriving after 6 p.m. should arrange a late check-in with us ahead of time. We'll always do our best to accommodate you.
Check-out is by 10:30 a.m. on your day of departure. And so that every guest can truly rest, we observe Quiet Hours in the common areas from 10 p.m. to 8 a.m.
Deposits
A deposit of 50% of your stay is charged at the time of booking, with the remaining balance charged within 7 days prior to arrival. To use a different card for the balance, please let us know at least 5 days before you arrive. Long-term stays may require payment in full. Rates and policies may vary during high-impact periods and for special requests, and are subject to change. By booking, you're agreeing to all of our policies.
Minimum Stay
We require a two-night minimum and will always do our best to accommodate your plans.
Cancellations
Because of our size, every reservation matters to us, and a cancellation is felt. If your plans change, we ask for at least 14 days' notice before your arrival date, by phone (we're unable to accept cancellations by email).
Within 14 days of arrival — including shortened stays or early departures — guests are responsible for the full reservation. If we're able to re-book the room with another party, a partial refund will be issued. All cancellations, regardless of notice or reason, are subject to a non-refundable $50 service charge per room to cover processing fees. No-shows are responsible for payment in full.
For group reservations of three rooms or more, a 30-day cancellation notice applies and is firm.
We know the unexpected happens — canceled flights and changed plans are part of travel — so for true peace of mind, we strongly recommend purchasing travel insurance when you book.
Group Reservations
For groups of three rooms or more, we ask that you call us personally before booking. We may require a minimum stay, cleaning and damage deposits, and the number of rooms available can be limited during peak seasons. For a wedding party, reunion, or similar celebration, the full Inn is reserved, and a housekeeping gratuity is added. Please note the 30-day cancellation policy is firm for groups.
A Few House Rules
No smoking · No pets · Children ages 10 and older welcome
For the health and comfort of every guest, the PineCrest is a fully non-smoking property. Smoking or vaping of any substance — including marijuana, e-cigarettes, and vaporizers — is prohibited inside the Inn and anywhere on the grounds, including decks and patios. A surcharge of $350 or more will apply if smoking or related damage occurs, and please note this includes any lingering smoke that follows you indoors, as it affects our linens, furnishings, and other guests.
Accidents, of course, happen — spilled wine, a broken glass — and we only ask that you let us know when they do. To protect our furnishings, we ask that you not eat hot foods in the guest rooms, as heat and grease can damage duvets and linens. Please don't use guest linens or towels to clean shoes or spills, and — believe it or not — please don't color your hair or use self-tanner in the rooms, as both can ruin paint, sinks, floors, and linens. Guests are responsible for the cost of repairs or lost revenue resulting from negligence or disregard of these policies.
Given the Inn's age and fire codes, we ask that you not use candles or open flame of any kind (battery-operated candles are a lovely substitute), and please don't hang anything from the sprinkler heads or pipes. Firearms and ammunition are not permitted inside the Inn at any time and should be stored safely in your vehicle.
We have one resident dog who lives solely in the Innkeeper's quarters and a designated outdoor area. Sadly, we're unable to accommodate guest pets, though there are several excellent boarding facilities nearby.
We warmly welcome children ages 10 and older. If your party needs more than one room, an adult must accompany each room with a child, and children should be accompanied within the Inn at all times. Because some of our rooms have limited occupancy, please contact us for help arranging the right rooms for your party, and note our additional per-person charge when booking.